Shipping policy

 

PASTEL DRIP CO – SHIPPING POLICY

At Pastel Drip Co, we hand-make every order with care and want your treats to arrive in the best possible condition. To keep everything clear and fair, please take a moment to read our shipping guidelines below. 🚚 

Processing Times

All orders are handmade and packed fresh.

Processing time: 3 - 5 business days (please note that this is for express and standard)

Standard Shipping (5–10 Business Days) From the day of dispatch. 

Express Shipping (3-5 Business Days) From the day of dispatch. 

Due to our location, standard shipping takes approximately 5–10 business days, from dispatch of your order depending on your state and courier delays.

Please choose this option carefully when ordering confectionery, as longer time in transit increases the chance of heat exposure.

⚠️ Important: Heat Disclaimer

Australia gets extremely hot, especially during warmer months.

Standard shipping is NOT recommended for any products that may soften, melt or be affected by heat.

If you select standard shipping, you accept full responsibility for any melting, softening, clumping or heat damage that occurs during transit due to extended time in the postal network.

Pastel Drip Co cannot refund or replace items affected by heat when standard shipping is chosen.

Express Shipping (Strongly Recommended)

Express shipping offers:

  • Faster transit
  • Less time in heat
  • Best chance of products arriving in perfect condition

Choosing express shipping gives your order priority handling and reduces the risk of heat-related issues.

Hot Weather Advisory

We do not use refrigerated transport. All orders travel via standard couriers who may leave parcels in vans, depots or outdoor areas.

To protect your order:

  • Please select Express during hot periods
  • Bring parcels indoors promptly after delivery 📬 

Lost, Late or Damaged Parcels

Once parcels are handed to the courier, delivery times are outside our control.

We are not responsible for:

  • Delays within the postal network
  • Heat damage when standard shipping is selected
  • Parcels left in the sun or outdoors
  • Melted or softened items

If your parcel is lost, please contact us and we will assist with an investigation.

💕 

We’re Here to Help

If you’re unsure which shipping method to choose, feel free to reach out — we’re always happy to recommend the safest option for your location and weather conditions.